Delivery & Returns

Delivery

We dispatch breathalysers and alcohol tests every day Monday to Friday excluding bank holidays. Most orders placed before 3.30pm Monday to Friday will be dispatched the same day. 

Free Delivery Offers

Standard 2nd Class UK Delivery is Free through this website. (offer does not apply to 1st class, recorded, express delivery or courier delivery) UK Mainland Courier Delivery is free when you spend over £250.

Fast & Discreet

We respect your confidentiality and as a professional breathalyser supplier we know discretion is important to our customers. All orders are packaged in plain packaging if going to private addresses. All our outer packaging is discreet brown padded jiffy packs or parcels with no company advertising or logo's. If you require the goods urgently please select one of our priority or express delivery options.

Delivery Options

Please select the delivery option you require at the checkout.

Standard 2nd Class parcel UK Delivery is Free through this website for UK deliveries only. Buyers should allow 3-5 days for delivery.


1st Class UK Royal Mail Parcels £2.95 
Priority packing & dispatch into next available collection. Delivery usually within 1-3 working days but Royal Mail gives NO guarantee. 

1st Class UK Royal Mail Recorded Parcels £3.95 
Priority packing & dispatch into next available collection. Delivery usually in 1-3 working days and trackable but Royal Mail gives NO guarantee

Royal Mail Special Delivery 1 pm £9.95
Priority packing & dispatch. Next business day delivery before 1 pm if ordered before 4 pm. If ordering over a weekend delivery will be Tuesday before 1 pm. if ordered on a Friday delivery may be on Saturday but may be on the Monday before 1 pm. Signature required on delivery. Up to weight 2kg. Not available on bank holidays. Poor weather exceptions apply.

UK Mainland Courier Delivery £8.95
Priority Packing & Dispatch by UK Courier. Recommended for large orders. Weight limit 20Kg. Delivery in 1-2 business days. Ideal for large NHS orders, business orders, etc

Western European delivery  £24.95
Priority packing & dispatch on Royal Mail Airsure insured & recorded express international delivery or international courier service depending on gross pack weight. Delivery depends on the country, usually in 3-7 working days

We do not ship to locations not in our drop-down lists at checkout. please contact customer services if your location is not available before ordering

If you need to contact us about your order please e-mail customerservices@accessdiagnostics.co.uk or telephone 01263 731 168

Returning unwanted goods

You have a 28 day no quibble returns policy provided that the goods are unopened and unused. Any unopened items may be returned within 28 days of purchase for a refund of the item purchase price. Please e-mail customer services for instructions for returning goods. Buyers are responsible for all return postal costs and we also reserve the right to retain the cost of delivery and packaging materials incurred in the original order, when making the refund. Please note that once opened and or used, products cannot be returned to us unless they are faulty. For advice on returning faulty goods see below.

Returning faulty goods

We will, of course, replace any faulty goods under the relevant warranty. If you have a problem please e-mail customer services or telephone during office hours for advice.